Frequently Asked Questions
Everything you need to know about shopping with RATIVE
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since RATIVE offers a mix of tailored and oversized fits, we recommend checking these measurements against your favorite garments at home.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund to the original payment method may incur a small shipping fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
Where does RATIVE manufacture its clothing?
We partner with ethical factories in Portugal and Vietnam that prioritize fair labor practices and sustainable material sourcing to ensure every RATIVE piece is high-quality and responsibly made.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to our live tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.